Login and Registration Issues
- Why can’t I login?
- First, ensure your username and password are correct. If you have forgotten your password, you can request a new one using your username and email address. Please note that the site staff do not have access to user passwords.
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- Why do I get logged off automatically?
- If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc.
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- I’ve lost my password!
- Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.
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- I registered but cannot login!
- First, check your username and password. When you register, you will receive an email containing a link which you need to click on to activate your account. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by your spam filer.
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- How do I delete my account?
- In common with other forums, to preserve the integrity of past discussions and enable us to enforce forum moderation (guarding against spammers, hackers, and trolls), user accounts cannot be completely deleted. They can be closed on request by email but this simply means the user can no longer log into the account (you will not be able to open another account in future). All users have the ability to edit their walk reports (but not discussion posts) at any time, and can remove the text and photos, or make the reports private, by editing them, so if you wish to leave the site we recommend doing this and then simply ceasing to use it. If you wish to unsubscribe from our email newsletters you can do so via the link in the newsletter.
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