Login and Registration Issues
- Why can’t I login?
- First, ensure your username and password are correct. If you have forgotten your password, you can request a new one using your username and email address. Please note that the site staff do not have access to user passwords.
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- Why do I get logged off automatically?
- If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc.
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- I’ve lost my password!
- Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you can get a new password sent to your registered email address.
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- I’ve lost my password AND I have no access to my registered email
- If you change your email address and can no longer access your old one, and forget to update your account with your new one, and then also forget your password, you will no longer be able to access your account on Walkhighlands. This is because we hold no other personal information that can identify you. As we are bound by data protection laws, we cannot grant access to old user accounts to people who we cannot identify by either sending them an email or requesting their password. So it is essential to keep your email address upto date, particularly if you tend to forget passwords.
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- I registered but cannot login!
- First, check your username and password. When you register, you will receive an email containing a link which you need to click on to activate your account. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by your spam filer.
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- How do I delete my account?
- In common with other forums, to preserve the integrity of public discussions and enable us to enforce forum moderation, user accounts cannot be completely deleted as if they had never existed. This is so that the legitimate interest of maintaining an online discussion forum, free from spam and abuse, can be maintained.
User accounts can be closed on request by email; this removes the account but retains any forum posts (note that you will not be able to open another Walkhighlands account in future). All Walkhighlands users have the ability to edit their walk reports (but not discussion posts) at any time, and can remove the text and photos, or make the reports private, by editing them. You will not be able to do this after asking for your account to be closed, so if you wish to leave Walkhighlands we recommend deleting your walk reports if you wish and then simply ceasing to use it. If you wish to unsubscribe from our email newsletters you can do so via the link in the newsletter. - Top