Can't plot a route on map (GPS tab)

[Stevehowarth]

I've used the Ordnance Survey maps (via the GPS tab) on this site for many years, and have made frequent use of the ability to plot a route using my mouse (usually so that I can calculate the distance). I am suddenly unable to do this - clicking my mouse on the map no longer produces the blue line. Is anyone else having the same problem?

[WalkWithWallace]

Seems okay for me, sometimes the first click or two didn't register though.

[haringit]

Yes. I'm having the same problem too. The curser doesn't give co-ordinates either.

[bob156123]

Hi all,

The last couple of days when I have logged in I can access the 1:25 000 maps but it won't let me click and create a route as usual.

Is there an issue?

Bob

[prog99]

Just tried having never used it before and seems fine (safari on macOS)

[andy63]

I'm having the same problem

[Stevehowarth]

Same for me. The cursor doesn't give the coordinates for me either. I wonder if there has been some sort of software update. I notice that the tab at the very top of my screen now shows the "boot" logo, which it didn't before (until 3 or 4 days ago).

[Giant Stoneater]

No problem on my desktop.

[Stevehowarth]

Update to my original post - the route planning function doesn't seem to work when I use Google Chrome as my browser, but it does work when I use Microsoft Edge.

[Paul Webster]

Try hard refresh your browser - SHIFT+F5

The GPS planner is only for desktop as it requires a mouse.

[Stevehowarth]

Just tried having never used it before and seems fine (safari on macOS)

Interesting. I've just tried to plot a route using Microsoft Edge as my browser, and everything is fine. However, I am still unable to use the route planner when using Google Chrome as my browser. I wonder if the other users who are having problems are also using Chrome.

ETA - Paul Webster's tweak worked! Thanks, Paul.

[nigheandonn]

It's easier to be accurate with a mouse, but I've never had an issue getting rough distances with a touchscreen.

[rohan]

Try hard refresh your browser - SHIFT+F5

The GPS planner is only for desktop as it requires a mouse.

This took a couple of goes but worked, thanks Paul. NB I have never had this problem before.

[haringit]

It doesn't work on Microsoft Edge with me, but I tried plotting a route on Chrome... which works.

[bar72]

Working fine using Firefox 99.0.1 at time of writing.