Walkhighlands

Hi been using os maps for over 8 months and I import gpx files from walks sections without any problems
Until now over last few weeks any time I try to import into os maps I get file invalid and will not open.
Anyone got a solution for this.
Tried in installing app (still does it)
Tried different gpx files from a vary of walks
Tried on phone and comp
Still can’t get them to work
Any help would be great

Check with OS customer service; there have been issues with updating the App in the last few weeks, that they're working on solutions for. Could be this.

Hi everyone. I am having problems downloading my box files to OS maps, I have been in touch with OS maps and they said there’s nothing wrong on there end. Not sure what’s going on, always been really simple to get my routes downloaded. Is anyone else having these issues or does anyone know how to resolve this issue please.

You can download gpx files from Walkhighlands to your computer or phone. No changes made here. We don't have control beyond that, though if you look earlier in the thread there are others having issues with OS maps opening gpx files at present.

I’m still having this problem and have emailed OS maps. However, I downloaded the Memory Maps app and couldn’t get the Walkhighlands GPX files to download to that either. When you click on Download, there is nowhere to download to. Where do these downloads go if there isn’t an app to select (other than using the View Ranger option)?

I'm having similar issues. I even subscribed to premium os maps to see if that would help (it didn't).
I download the GPX file and instead of going straight to the os app it creates a small blue arrow at the top right of the screen. I click on the arrow and there are the walkhighlands GPX downloaded files - hoorah I thought as once I selected a download it opened my os app................but the download failed.I have logged out and reinstalled the app to no avail. I have used the os app without any problems until their September update. Now it is useless to me.

If anyone gets anywhere I would be interested to know.

I have been in touch with OS Maps. Very helpful. Suggested I check I’m using most up to date version of the App (I am), suggesting opening OS maps before trying to download GPX files (did that), sent me a step by step list of how to download Walkhighlands walks - all of which I’ve done yet again, but all to no avail. I still cannot get the GPX files on Walkhighlands to download anywhere. All it says is ‘Download files’ and there is nowhere for them to go.

The guy at OS maps managed to download them successfully on his own iPad which suggests this is not affecting everyone. I just can’t understand why this has suddenly happened - about 3 weeks ago - and why it no longer works.

Has anyone out there had this issue and found a solution?

patbrechin wrote:When you click on Download, there is nowhere to download to. Where do these downloads go if there isn’t an app to select (other than using the View Ranger option)?

That's app dependent.

For example on my PC's Firefox Quantum browser there's a setting:

Code: Select all

DOWNLOADS

[x] Save files to: c:\Downloads
[ ] Always ask where to save files

So one solution might to be to install a standard Browser on your phone and use that to download walk files.

You might also want to check for any download or local file storage settings for the Browser and the settings for your OS Maps app.

Spoke to Apple Support at length about this problem today. It seems the update to iOS 13 contained security features which may be causing the problem. They suggested asking Walkhighlands and OS maps to check they are compatible with this updated operating system.
I’ve also had an exchange of emails with OS Maps who have tried really hard to find a solution and sent me the information below which I’ve tried and it works. So you have to go into Walk Highlands and download the walk on to your device. On the iPad and iPhone there is a small downward pointing arrow at the top right of the screen when you are on Safari. If you click on this you see what you have downloaded. To access the download you have to then go into the web version of OS Maps (not the App), and follow the instructions as described below. It’s a bit more cumbersome but at least will work till something’s done to enable walk GPX files to be downloaded directly from Walkhighlands to the OS Maps App.

Info from OS Maps:

To import a route on our web version

Save the route to your computer

Go to the OS Maps website, not the App, and log in. (Walkhighlands won’t allow the link to be put here)

Click on ‘Routes’ > ‘Import GPX’

Click ‘Choose file’ > select your file > click ‘Open’

Choose whether to make route private and click ‘Import route’

The route will be imported. Clicking on ‘Edit route’ will display the route and enable you to edit it. You can then save the changes.
Route will now be available from ‘Routes’ > ‘My Routes’ on the web version of OS Maps and will sync automatically to your app account (provided that you have logged into both with the same email and password)

I hope this helps and you can finally get these routes into your account.

@patbrechin Thank you so much for putting up on how to be able to download routes as I have been having the same problem lately and I have tried everything to get it working the way it used to and everything failed until I tried your way and it worked. Thanks again.

Thank you for posting this @patbrechin , your fix works for me.
This has been driving me nuts for a few months now and I’m sure I’m not alone! Thanks again.

Have been having this problem as well, the web version has allowed me to add routes on os maps then it syncs with app, if using I phone go to your files app white background blue file icon any Walkhighlands gpx downloads usually go into this file,click on file by pressing finger on file and hold options will pop up go to bottom and click share this then has popped up options that frustratingly allowed me to download the route on to my old theMapFinder app route,comes up every time but always comes up failed on the new and improved (haha) os maps that you pay for , also gave option to open in viewranger some times the option copy to viewranger opened straight up to import setting so started using ViewRanger go into ViewRanger app click on three dots,scroll down to i import export, click on import this pops up the files you have already downloaded from walk highlands and wondered where they went, import file then go back to main settings and sync route should then be available in your routes section, hope this helps someone